Rights & Resources
This page brings together the legal notices, consumer rights, and regulatory contacts that apply when you receive services through Divine Path Ranch. Use the sections below to find the right information quickly.
Good Faith Estimate
You have the right to receive a Good Faith Estimate explaining how much your health care will cost. Under the law, health care providers need to give patients who do not have certain types of health care coverage, or who are not using certain types of health care coverage, an estimate of their bill for health care items and services before those items or services are provided.
You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request, or when scheduling such items or services.
Visit www.cms.gov/nosurprises/consumers
Email FederalPPDRQuestions@cms.hhs.gov
Call 1-800-985-3059
Access to your mental health records
You have the right to request and receive a copy of your mental health records. To obtain your record, submit a written request to your provider by email, secure portal, or mail.
Texas Behavioral Health Executive Council
If you have questions about a licensed professional, or wish to make a complaint, you can contact the Texas Behavioral Health Executive Council (BHEC) directly.
1801 Congress Avenue, Suite 7.300
Austin, Texas 78701
Website: bhec.texas.gov/discipline-and-complaints
Email: Enforcement@bhec.texas.gov
Phone: 1-800-821-3205
Complaints may also be filed using the council's complaint form on their website.
Filing a consumer complaint
To file a consumer complaint about mental health services, you can visit the Texas Office of the Attorney General.
texasattorneygeneral.gov/consumer-protection